Returns and Exchanges
Easy returns and exchanges for cake decorating supplies with hassle-free process and multiple refund options
What We Offer
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
What You Can Return
- Items in original packaging
- Products with no visible signs of wear
- Non-discounted items (unless faulty)
- Cake decorating supplies and tools
- Bakeware and equipment
Important Exceptions
- Discounted items (unless faulty)
- Food items cannot be returned
- Items with visible wear or use
- Products not in original packaging
- Postage only refunded for damaged/lost parcels
How to Return Items
Additional Information
Processing Times & Fees
- Refunds can take up to 4 weeks (usually much quicker)
- Payment gateway fees (PayPal, Afterpay etc) are not refundable
- Gateway fees will be subtracted from refunds
- We process returns in order received
Shipping Guidelines
- Use trackable shipping service for your protection
- Consider purchasing shipping insurance
- We provide prepaid labels for damaged/wrong items only
- Keep tracking information until refund processed
This policy does not affect your statutory rights. For further information on those rights visit consumerprotection.govt.nz.
The Consumer Guarantees Act does not apply where consumer items have been purchased for business use.
Need Help with Your Return?
If you have any questions about this policy or need assistance with your return:
Email us at info@coastcakes.co.nz or call us on (09) 424 0403
HEAR FROM OUR CUSTOMERS
"Thank you so much for our wonderful engagement party cake, so many compliments! Looked amazing and tasted delicious too."
"I ordered a superhero cake and gluten free superhero cupcakes for my son's 5th birthday. The service and cakes were excellent. The cake was great value for money and all the kids enjoyed it."
"We ordered a vegan lemon cake for our baby shower and received many comments from people saying it was the best cake they’d ever tasted and would have not known it was vegan"