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Returns and Exchanges

Easy returns and exchanges for cake decorating supplies with hassle-free process and multiple refund options

FREE Returns & Exchanges
30 Days Return Window
3 Refund Options
4 Weeks Max Processing

What We Offer

We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

What You Can Return

  • Items in original packaging
  • Products with no visible signs of wear
  • Non-discounted items (unless faulty)
  • Cake decorating supplies and tools
  • Bakeware and equipment

Important Exceptions

  • Discounted items (unless faulty)
  • Food items cannot be returned
  • Items with visible wear or use
  • Products not in original packaging
  • Postage only refunded for damaged/lost parcels

How to Return Items

1
Choose Items
Select the products you wish to return or exchange from your order. Make sure they meet our return criteria.
2
Contact Us
Email us at info@coastcakes.co.nz telling us what you want to return and the reason for your return.
3
Send Items Back
Send all items back to us. If you received damaged/defective items or wrong products, we'll provide a prepaid shipping label.

Additional Information

Processing Times & Fees

  • Refunds can take up to 4 weeks (usually much quicker)
  • Payment gateway fees (PayPal, Afterpay etc) are not refundable
  • Gateway fees will be subtracted from refunds
  • We process returns in order received

Shipping Guidelines

  • Use trackable shipping service for your protection
  • Consider purchasing shipping insurance
  • We provide prepaid labels for damaged/wrong items only
  • Keep tracking information until refund processed
Your Consumer Rights

This policy does not affect your statutory rights. For further information on those rights visit consumerprotection.govt.nz.

The Consumer Guarantees Act does not apply where consumer items have been purchased for business use.

Need Help with Your Return?

If you have any questions about this policy or need assistance with your return:

Email us at info@coastcakes.co.nz or call us on (09) 424 0403


HEAR FROM OUR CUSTOMERS

"Amazing cakes and amazing service. Always satisfied with everything I eat from here."

— Maxine Weaver

"Thank you Coast Cakes for the beautiful and delicious Rapunzel cake you created for my daughter's 4th birthday party this weekend. I gave you very little notice but this was not a problem at all. You were a joy to deal with and the result was so impressive. We will definitely be back!"

— Katy Genc

"Really happy with the Toothless Dragon Cake that was made for my son. So easy to deal. Professional, friendly and very knowledgeable"

— Celia VW
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