Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods and gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- * Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and we will arrange a refund payment, this can take up to 4 weeks although it is usually must quicker than this.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 621a Whangaparaoa Road, Stanmore Bay, Auckland, 0932, New Zealand.
To return your product, you should mail your product to: 621a Whangaparaoa Road, Stanmore Bay, Auckland, 0932, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item.
We recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.