Supplies Delivery Information
Everything you need to know about getting your cake decorating supplies delivered safely and on time.
Delivery Options & Information
Delivery Options
You can pick up your order in-store for free, or we will courier to you. Our standard shipping fee is $7.99 ($9.99 for Rural addresses).
We use NZ Couriers, NZ Post, Fedex and DHL as our preferred partners.
Order Tracking
Once you've placed an order, you will receive an Order Confirmation email to confirm your order details.
When your item ships, you'll receive an Order Complete email with tracking information.
You can also log into Your Account 24/7 to view your order status and tracking details.
Processing Time
We aim to ship your order same day if it is received and paid for before 11am, otherwise it will usually ship next day.
If you need an item quicker than our standard timeframes, please contact us before placing your order.
In-Store Pickup
You are welcome to pick up your purchase in person from our store. When checking out, select the "Collect instore" delivery option.
You will receive an email once your order is ready to collect.
Delivery timeframes are for business days only and do not include Saturdays, Sundays or Public Holidays. These are targeted delivery timeframes only. Delays can occur due to disruptions from bad weather, as well as higher freight volumes following public holidays or at busy times of the year such as Black Friday and Christmas.
For cake delivery information, please see our Cake Delivery information page.
I need to change my shipping address
If you have not yet received your shipment notification you can call us and we will do our best to update shipping information. If your order has already been packed and booked in with a carrier, this may not be possible.
If your order is already in transit, give us a call and we will contact the carrier and see if a change can be made. This may not always be possible and additional fees may be incurred.
I will not be home on the scheduled delivery date
If the carrier is unable to leave your package in a safe location unattended, they will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.
Otherwise, they will leave it in a safe location. If you do not wish for this to happen, please let us know and we will instruct the carrier not to leave parcels without a signature.
What happens if my delivery goes missing?
Claims for missing deliveries need to be made within 14 days of shipping. Outside of this timeframe, we are unable to start a claim against our carriers.
In case of any problems with your delivery that we are notified of, we will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
What do I do if my parcel arrives damaged?
It's always a good idea to check that the parcel hasn't been damaged before accepting your delivery. If it has been obviously damaged during transportation, then don't accept or sign for it. It'll be sent back to us and we'll refund you in full.
If you've already accepted the parcel or it was accepted by a neighbour, please Contact us. Damages need to be notified within 24 hours of receipt of the parcel.
HEAR FROM OUR CUSTOMERS
"Hi guys at Coast Cakes you are awesome! your cake for Luca's first birthday had a stunning look and delicious taste! I couldn't thank you enough, this cake was a highlight of my little grandson's day! We all enjoyed it so much."
"Amazing cake so yummy ..lovely staff. Thanks Coast Cakes."
"Thank you Coast Cakes for the beautiful and delicious Rapunzel cake you created for my daughter's 4th birthday party this weekend. I gave you very little notice but this was not a problem at all. You were a joy to deal with and the result was so impressive. We will definitely be back!"