Frequently Asked Questions

How do I order?

Cakes can be ordered:

• In store at our Whangaparaoa location
• Via email
• Via our Facebook page
• By completing our contact form

We'll take all the details, give you a price and then confirm your booking.

How far in advance do I need to order?

We ask for at least one week's notice for orders - but the more notice you can give us the better. We can get booked up weeks in advance for some popular weeks (especially for Fridays and Saturdays).

If you need a last minute cake or cupcakes please get in touch and we'll always do our best to help you out. We do have a range of everyday ready-to-go cakes in store but these are in limited numbers and flavours vary.

What's the minimum order for cupcakes?

Cupcakes can be ordered in multiples of 6 (or 12 for mini cupcakes) per flavour. We do have cupcakes available in store if you need smaller amounts or want a mix of flavours.

When will my order be made?

We bake our cakes and cupcakes as late as possible before pick-up/delivery to ensure freshness:

• Cupcakes: Usually baked and decorated on the morning of the day you're getting them
• Cakes: Generally prepared the day before pickup/delivery, which means the cake is fresh but gives it important time to settle before transport

How much do your cakes cost?

This is just a rough guide to help you budget. We're very happy to provide a quote based on the number of servings, size and design of your cake. Get in touch for a quote any time you like!

Can you deliver my cake? How much will delivery cost?

Yes, we can deliver! Delivery rates vary depending on location and timing.

Please mention delivery when you place your order, along with:

• Full delivery name and address
• Any special delivery instructions

Delivery Policy: If you're not home at delivery time, we'll leave your order in a safe place (under cover on your porch, in your carport, with a close neighbour, etc.). We don't accept liability for treatment or mishandling once we've left it at the delivery address.

Can I pick up my order instead of having it delivered?

Of course! You can pick up your order from our cake shop in Whangaparaoa.

How should I store and handle my order?

Can you set up my cake or cupcakes at my event?

We're happy to come to your wedding or event venue and set up your cake or cupcakes. Additional charges apply. Please mention you'd like set-up when you place your order and we'll give you the details.

Do you have stands I can hire?

We have cake and cupcake stands available for hire. Charges apply for stand hire, and you are responsible for returning the stand within the specified timeframes. Any damage or failure to return on time will be charged back to you.

Do you have cake tins I can hire?

We have round, square and slab tins available for hire.

Do you cater for special diets and allergies?

Yes we do. However, we do have lots of allergens in our kitchen, so there is always a reasonable risk of traces.

How do I pay for my order?

We accept multiple payment methods:

Can I make changes to my order?

We understand that plans change! If you need to change the date or details of your order, please get in touch as soon as possible.

Can I cancel my order?

If you need to cancel your order, we'll be as accommodating as we can. However, please be aware that we may have had to turn down other orders to take yours, so we may not be able to provide a refund. In the majority of cases, deposits are non-refundable.

Full refund information is available in our Terms & Conditions below.