Privacy Policy
How we collect, use, and protect your personal information
Last updated: September 16, 2025
Privacy at a Glance
We protect your data
Your information is encrypted and securely stored
We don't sell your data
Your information stays with us and trusted partners only
You have control
Update, delete, or export your data anytime
Contents
Welcome to Coast Cakes Privacy Policy
At Coast Cakes Ltd ("we," "our," or "us"), we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices in plain English.
By using our website, placing orders, or visiting our store, you agree to the collection and use of information as described in this policy.
What Information We Collect
Information You Give Us
- Contact Details: Name, email address, phone number, delivery address
- Order Information: Cake specifications, delivery instructions, special requests
- Payment Details: Billing address (payment card details are processed by secure third parties)
- Communications: Messages you send us, feedback, and reviews
Information We Collect Automatically
- Website Usage: Pages visited, time spent, clicks, and browsing patterns
- Device Information: IP address, browser type, device type, screen resolution
- Location: General location based on IP address for shipping estimates
How We Use Your Information
Order Processing
- • Processing and fulfilling your orders
- • Confirming order details and delivery
- • Handling payments and refunds
- • Providing customer support
Communication
- • Sending order confirmations and updates
- • Responding to your inquiries
- • Sending newsletters (if you opt-in)
- • Notifying about new products or offers
Improvement
- • Analyzing website performance
- • Understanding customer preferences
- • Improving our products and services
- • Personalizing your experience
Legal & Security
- • Preventing fraud and abuse
- • Complying with legal obligations
- • Protecting our rights and property
- • Ensuring website security
When We Share Your Information
We never sell your personal information. We only share it in these limited circumstances:
Service Providers
We work with trusted companies that help us deliver our services:
- • Payment processors (Stripe, PayPal, etc.)
- • Delivery services for cake deliveries
- • Email service providers for communications
- • Website analytics services (Google Analytics)
Legal Requirements
We may share information when required by law or to protect our rights and safety.
Business Transfers
If Coast Cakes is sold or merged, customer information may be transferred as part of that transaction.
How We Protect Your Data
Technical Safeguards
- SSL encryption for all data transmission
- Secure payment processing (PCI compliant)
- Regular security updates and monitoring
- Secure data storage with backup systems
Organizational Measures
- Limited access to personal data
- Staff training on data protection
- Regular privacy policy reviews
- Incident response procedures
Important: While we implement strong security measures, no internet transmission is 100% secure. We cannot guarantee absolute security, but we take every reasonable precaution to protect your information.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on our website.
Essential Cookies
Required for basic website functionality like shopping cart and login. These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website so we can improve it. We use Google Analytics.
Marketing Cookies
Used to show you relevant ads and track the effectiveness of our advertising campaigns.
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Privacy Rights
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Update or correct any inaccurate information we have about you.
Delete Your Data
Request deletion of your personal information (subject to legal obligations).
Data Portability
Request your data in a portable format to transfer to another service.
Opt-Out
Unsubscribe from marketing emails or withdraw consent for data processing.
Object to Processing
Object to certain types of data processing, particularly for marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@coastcakes.co.nz or call (09) 424 0403. We'll respond to your request within 30 days.
How Long We Keep Your Data
Order Information
Kept for 7 years for accounting and tax purposes, as required by New Zealand law.
Marketing Communications
Kept until you unsubscribe or we determine you're no longer engaged (typically 2 years of inactivity).
Website Analytics
Anonymous usage data is typically kept for 26 months in Google Analytics.
Account Data
Deleted within 30 days of account closure request, unless we have legal obligations to retain it.
International Users
Coast Cakes is based in New Zealand and primarily serves customers in New Zealand. However, we welcome international customers and take steps to protect all users' privacy rights.
EU/UK Customers
We respect GDPR rights including data portability, right to be forgotten, and explicit consent requirements.
Data Transfers
Your data may be processed by service providers in other countries, but we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements.
How We'll Notify You
- • Minor changes: Updated policy posted on our website with new "last updated" date
- • Significant changes: Email notification to registered customers
- • Major changes: Prominent website notice and email notification
We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.
Questions About Privacy
Privacy Inquiries
privacy@coastcakes.co.nz
(09) 424 0403
General Contact
Coast Cakes Ltd
625d Whangaparaoa Road
Stanmore Bay, Auckland 0932
New Zealand
Store Hours:
Mon-Fri: 9am-4pm
Sat: 9am-1pm
Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days. For urgent privacy concerns, please call us directly.
HEAR FROM OUR CUSTOMERS
"What an amazing job you did on the golf and gym cakes! They looked fabulous The recipients were delighted! Delicious too Thanks very much!"
"We couldn't have been more happy with how you took our concept and produced such a wonderful cake turning ideas into reality. Lots of very impressed guests, highly recommend."
"We ordered a cake topper print at the last minute and asked for it to be delivered urgently for our daughter’s birthday party. They had it printed and courier ordered within hours. Unfortunately the delivery went missing with the courier. In a mad panic on the day of the party I called to explain the courier hasn’t arrived. They printed a second one for me and delivered it personally to my home in time for the party. Not only was the topper perfectly done their customer service was above and beyond and ensured our daughter’s party was as special as she hoped it would be. Thank you coast cakes for your kindness and understanding. Xx"