What delivery options do you offer?
You can pick up your order instore, or we will courier to you. Our standard shipping fee is $7.99 ($9.99 for Rural addresses).
Cakes are to be collected instore unless delivery arrangements have been agreed with us prior.
What is the expected delivery time?
We aim to ship your order same day if it is received and paid for before 11am, otherwise it will usually ship next day. Depending on location delivery is usually within the next 2 working days (excluding public holidays). Rural addresses usually take 1-2 days longer.
While we always strive to ensure on time delivery, there might be instances when the package may take longer due to circumstances outside of our control. (such as: earthquakes, Pandemics, Natural Disasters etc.) Please allow up to 10 working days for deliveries to reach you.
If you need an item quicker than this, please contact us before placing your order.
What do I do if my parcel arrives damaged?
It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delivery. If it has been obviously damaged during transportation, then don't accept or sign for it. It’ll be sent back to us and we’ll refund you in full.
If you’ve already accepted the parcel or it was accepted by a neighbour, please Contact us.
Can you deliver my cake? How much will delivery cost?
The short answer is Yes we can. Delivery rates vary depending on where to and when you need the delivery to happen.
If you have a deadline for your delivery (e.g. the latest time you need it by), you need to let us know as early in the booking process as possible so we can schedule this appropriately.
Please mention that you'd like delivery when you place your order, and where this is to. We'll need the full delivery name and address, along with any special delivery instructions. Once we have all of this information, we'll be able to confirm whether we can deliver or not.
If you've booked delivery and you or the lucky recipient is not home at the time of delivery, we'll leave your order in a safe place (e.g. under cover on your porch, in your carport, with a close neighbour, etc.). We don't accept any liability for the treatment or mishandling of your order once we've left it at the delivery address. If you have special instructions for delivery, or you don't want us to leave your order if you're not home, make sure you let us know.